Automation Anywhere, Inc. a global leader in Robotic Process Automation (RPA), today announced that TaskUs has deployed the company’s cloud-native, AI-powered enterprise automation platform, Automation 360and digital assistant for work, AARI to slash customer request handle time in half.
TaskUs provides next-generation customer experience (CX) for some of the world’s most disruptive companies and continually strives to improve the productivity and satisfaction of its clients.
TaskUs chose the Automation 360 platform for its ease of use and ability to instantly scale across the entire enterprise with AARI, the first digital assistant at work. In addition, the powerful central governance, best-in-class security, and single open platform influenced TaskUs’ decision. Within one month, TaskUs was able to deploy AARI and empower customer service agents to automate their tasks instantaneously with a simple click. AARI retrieves required customer information from various systems and delivers it to agents who now have more time to serve their customers, resulting in an increase in customer satisfaction score (CSAT) with near 100% data accuracy.
“Within one month, we developed and deployed AARI to simplify manual, repetitive tasks for our frontline agents and as a result have increased efficiency gains for our clients,” said Manish Pandya, Senior Vice President of Digital Transformation, TaskUs. “Automation 360 is already helping so many of our employees. We plan to launch some form of automation for every one of our 25,000 teammates.”
