SAP SE (NYSE: SAP) today announced it has integrated advanced support into its solutions to deliver the intuitive experience modern business users need. With artificial intelligence and machine learning, the Built-In Support concept from SAP moves support directly into the application, simplifying and accelerating customer interaction with an embedded, contextually aware digital support assistant. To meet customers wherever they are, Built-In Support has driven the delivery of cutting-edge tools and access to live support from experts in fewer steps, helping to improve business outcomes and increase value for SAP customers.
“Our overarching goal is to make support not only effortless but also available how and where customers want it – within the application – and contextually aware of their needs,” said Andreas Heckmann, executive vice president and head, Customer Solution Support & Innovation, SAP SE. “Just as the RISE with SAP package brings together everything you need to transform your business in the cloud that works best for the customer, SAP now offers a matching intuitive, connected and holistic support experience that helps make it easy for businesses to improve operational reliability and efficiency.”
This innovative customer experience leverages AI and machine learning to deliver the intuitive experiences that users have come to expect from smart phones but with the full might of SAP’s engineering powering the interaction behind the scenes. With the latest advances, the intelligent, customized support SAP has been pioneering for years with enterprise software now provides an easy-to-engage consumer-grade experience for customers.
